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Visiting a foodbank

You will be welcomed by volunteers to discuss your needs and prepare your food parcel.

Changes at our distribution centres due to the Covid-19 coronavirus pandemic

Lichfield foodbank distribution centres will operate our usual opening hours but we are making some changes in order to continue to support our community while protecting the health of our clients and volunteers:

  • When you arrive at the foodbank with your voucher, you will be asked to wait in a queue
  • Food parcels will not be prepared while you wait, instead we will hand you pre-packed bags
  • As all food parcels will be pre-packed, please check the contents carefully for any allergens when you get home
  • We will not be able to offer bread and spread or fresh milk, but vouchers for fresh fruit and veg will be included in your bag, redeemable at Riley’s on Bore Street for any products that they sell.
  • Boots vouchers will still be available to carers of infants under 2 years old
  • We offer telephone signposting, the details of which are included on a leaflet in your food parcel

You are advised to wear a  face covering (unless you have a medical exemption). Please do not visit the foodbank if you or anybody in your household has covid-19 symptoms (if you need help and are having to isolation, please Contact Us.

We will regularly review and update these measures and keep this information updated (last updated 5th October 2020)


voluteer chatting to client over tea and biscuits

“The volunteers at the foodbank were so lovely, they listened to me and made me feel human again. It was the first place I didn’t feel judged.”

We know that crisis can strike anyone and we also understand how difficult it can be to think about walking through a foodbank door. That’s why our foodbank volunteers aim to welcome everyone who comes to the foodbank with compassion, kindness and a listening ear.

Meeting your needs

Your foodbank voucher will be exchanged for three days of emergency food. We want to make sure that we give you the right food to meet your needs, so please do let our volunteers know if you have any special dietary requirements or allergies, for example, gluten free, halal or vegetarian.

Preparing your food

Whilst your food parcel is being prepared, a volunteer will offer you a warm drink and a biscuit. They will also be available if you would like to have a chat. Your food parcel will be packed into supermarket carrier bags. If you prefer to bring your own bags those can be used instead.

Practical guidance and support

Foodbank volunteers take the time to listen and support you. They are specially trained to know about local services and offer practical guidance so that you have access to the right support, helping you to break out of crisis.

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